Welcome to neej™! We aim to provide a seamless and transparent shopping experience. Below is our shipping policy, which is designed to comply with Google Shopping Ads requirements and ensure you receive your orders in a timely and secure manner.
1. General Shipping Information
We ship only domestically. The shipping options, costs, and estimated delivery times vary depending on your location and the items purchased.
Domestic Shipping: We offer standard and expedited shipping options across the United Kingdom
2. Processing Time
Orders are typically processed within [1-2] business days, excluding weekends and holidays. During peak periods, processing times may be extended, but we will communicate any delays.
3. Shipping Rates
Shipping costs depend on the selected shipping method, delivery destination, and the total weight of the order. Rates are calculated at checkout and may vary based on promotional discounts, offers, or other applicable conditions.
4. Estimated Delivery Times
Estimated delivery times are based on the shipping method chosen:
United Kingdom Shipping
- Order Handling Time: 1-3 Business Days
- Order Cut-Off time: 5:00 PM (GMT)
- Standard Shipping: 3-7Business Days
- Shipping Cost: Free Shipping
Note: Delivery times are estimates and may be subject to unexpected delays beyond our control, such as customs clearance for international orders or carrier issues.
5. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s status and estimated delivery date.
6. Customs, Duties, and Taxes
For international orders, customs fees, import duties, and local taxes may apply depending on the destination country. These charges are the customer’s responsibility. Please check with your local customs office for more information on possible charges.
7. Shipping Restrictions
We do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or restricted regions. Certain items may be restricted from shipping due to country-specific regulations or carrier limitations.
8. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information, or unclaimed packages, orders may be returned to us. We will notify you if this happens and arrange for reshipment, which may incur additional shipping fees.
9. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at email: info@neej.shop & Phone: +447457412701 We will work with the carrier to investigate the issue and resolve it as quickly as possible.
10. Shipping Policy Updates
We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.
CONTACT INFORMATION
Email: info@neej.shop
Phone: +447457412701
Address: 82 Riverdene Edgware HA8 9TD United Kingdo